Responsible Gaming

Responsible gaming on cbets.casino, including the C Bet product, means enjoying gambling as entertainment while keeping full control over your time, money, and behaviour. It is not a way to earn income, repay debts, or solve financial problems. Playing should always remain optional, affordable, and secondary to your everyday responsibilities.

Nexus Gaming Solutions Ltd., which provides the regulated services for players in Great Britain under the C Bet offering on cbets.casino, is licensed and regulated by the UK Gambling Commission and must follow strict player protection standards. In line with those obligations, we provide practical tools, clear information, and access to independent support so that you can make informed decisions, set limits, and ask for help whenever you need it.

This page explains how you can recognise risks, use on-site control tools, apply for self-exclusion (including GAMSTOP), and contact professional support organisations. It is designed for customers in Great Britain and does not replace professional medical, financial, or psychological advice.

Risk Awareness

Most people who gamble do so occasionally and within their means. However, for a minority of players, gambling can become harmful and lead to serious financial, emotional, or social problems. Understanding early warning signs helps you act before gambling starts to cause harm.

Common signs of gambling-related harm

• Gambling more often: You gamble daily or several times a day, and sessions last longer than you planned.
• Preoccupation with gambling: You frequently think about cbets.casino or the next bet even when you are at work, studying, or with family.
• Chasing losses: You increase your stakes or keep playing after losses because you feel the need to "win it back".
• Spending more than you can afford: You use money needed for rent, bills, food, or other essentials to gamble.
• Borrowing or using credit: You borrow from friends or family, take loans, or use credit cards to fund gambling.
• Hiding gambling: You lie about how much time or money you spend gambling or feel guilt and shame after playing.
• Impact on wellbeing: You feel anxiety, low mood, sleep problems, or conflicts at home or at work linked to gambling.

Quick self-assessment test

Read the statements below and answer honestly with "Yes" or "No". If you answer "Yes" to several statements, we strongly recommend that you take a full screening test on an independent help site (for example GamCare or Gambling Therapy) and consider contacting a support service.

• I spend more time or money gambling on cbets.casino than I initially plan.
• I have tried to cut down or stop gambling but find it difficult to do so.
• I sometimes gamble with money that I need for everyday expenses or bills.
• I feel irritable, restless, or anxious when I cannot gamble.
• I hide my gambling from people close to me or feel guilty after I play.
• I have borrowed money, sold possessions, or used credit to continue gambling.

If these statements describe your situation, you are not alone. Support is available, and seeking help early can protect your finances, relationships, and health.

Limits & Tools

As part of our UK Gambling Commission obligations, cbets.casino provides a range of account tools to help you manage how you use the C Bet product. These tools are available free of charge in your player account and can be changed at any time, subject to safety rules and cooling-off periods.

Deposit limits (daily, weekly, monthly)

Deposit limits cap how much money you can add to your account within a chosen period. Once you reach the limit, you will not be able to deposit again until that period has passed.

1. Log in: Sign in to your cbets.casino account that you use for C Bet.
2. Open your account area: Go to "My Account" and select "Responsible Gaming" or "Player Limits".
3. Choose limit type: Select "Deposit Limits" and then pick the period you want to control (daily, weekly, or monthly).
4. Enter your maximum amount: Type the maximum total amount (for example, £50 per day, £150 per week, or £300 per month) and confirm.
5. Confirmation: The new limit will be displayed in your account. You will not be able to deposit more than this within the chosen period.

You can decrease your limits at any time, and the lower limit will usually take effect immediately. If you later decide to increase a limit, a mandatory cooling-off period (for example, at least 24 hours) will apply before the higher limit becomes active, in line with UKGC guidance. This delay is designed to give you time to reconsider the decision.

Time and session limits

Time-based tools help you control how long you stay logged in and playing on cbets.casino.

• Session timers: In the "Responsible Gaming" section, you can enable a session timer (for example, 30, 60, or 90 minutes). When the time is reached, you will receive an on-screen notification and may be logged out or asked to confirm if you wish to continue.
• Reality checks: You can activate pop-up reminders that appear after a chosen period, summarising how long you have been playing and your net results for that session.
• Manual log-out: At any time, you can select "Log Out" to end your session. We encourage regular breaks away from your screen.

Short "Time-Out" breaks (24-72 hours)

Time-Out allows you to take a short break from all gambling on cbets.casino while keeping your account in place for the future.

1. Access Time-Out: While logged in, go to "My Account" > "Responsible Gaming" > "Time-Out" (or a similarly named option).
2. Select duration: Choose a break period such as 24 hours, 48 hours, 72 hours, or up to several weeks, depending on the options available.
3. Confirm your choice: Read the information about what Time-Out means and confirm your selection.

During a Time-Out you will not be able to place bets or play games on cbets.casino using your C Bet account. You may still be able to log in to view your balance or account history, but you will be unable to deposit or wager until the Time-Out ends. Any remaining real-money funds will stay in your account and can usually be withdrawn, subject to standard verification checks.

Self-Exclusion

If you feel that gambling is no longer under control or that limits and short breaks are not sufficient, self-exclusion is a stronger measure that blocks access for a longer period. For players in Great Britain, self-exclusion is governed by strict UK Gambling Commission rules and applies both at the operator level (cbets.casino) and, through GAMSTOP, at the industry-wide level.

What self-exclusion means

• Long-term block: Self-exclusion is a formal request to be prevented from using your C Bet account on cbets.casino for at least six months and up to a lifetime, depending on the option you choose.
• Access restrictions: During self-exclusion you will not be allowed to log in, deposit, place bets, or open a new account with cbets.casino under the same or related personal details.
• Marketing stopped: We will take reasonable steps to stop sending you marketing communications about gambling during the exclusion period.

How to request self-exclusion on cbets.casino

1. Log in (if safe to do so): Sign in to your cbets.casino account associated with C Bet. If you feel unable to log in safely, you may contact customer support instead.
2. Navigate to self-exclusion: Go to "My Account" > "Responsible Gaming" and select "Self-Exclusion".
3. Choose the exclusion period: Available durations typically start from a minimum of 6 months and may include 1 year, 5 years, or a permanent (lifetime) exclusion.
4. Read and accept the terms: Carefully read what self-exclusion means, including the restrictions and the fact that it cannot be easily reversed.
5. Confirm your decision: Submit your self-exclusion request. You may receive an email or on-screen confirmation once it has been processed.

If you contact customer support (by live chat or through the contact options in your account), our team can guide you through the process and help you choose the most appropriate exclusion period.

Consequences and treatment of your balance

• Account access: Once self-exclusion is in place, you will not be able to log in or use your C Bet account. Attempts to open new accounts may result in closure of those accounts and forfeiture of any associated bonuses.
• Remaining funds: Any remaining real-money balance will normally be returned to you, subject to identity and security checks, in line with cbets.casino terms and UKGC rules. Bonuses and bonus-related winnings may be forfeited according to the applicable promotional terms.
• Duration and re-opening: Self-exclusion cannot be lifted before the minimum period ends. After that period, if you wish to reopen your account, a further cooling-off and re-evaluation process will apply and the request may be refused if it is not considered safe.

Self-exclusion is a serious step. If you are considering it, we strongly recommend that you also contact an independent support organisation (such as GamCare) and consider installing blocking software on your devices.

GAMSTOP - multi-operator self-exclusion

For players in Great Britain, Nexus Gaming Solutions Ltd., as UKGC licence holder for the C Bet product on cbets.casino, is required to participate in GAMSTOP, the national online self-exclusion scheme.

• What GAMSTOP does: When you register with GAMSTOP (at www.gamstop.co.uk), you are prevented from using online gambling sites and apps run by UK-licensed companies that participate in the scheme, including cbets.casino.
• Exclusion periods: You can choose an exclusion period (for example 6 months, 1 year, or 5 years). While the exclusion is active, participating operators should not allow you to open new accounts or use existing accounts.
• Updating your details: It is important that your personal details on GAMSTOP (such as name, date of birth, email addresses, and mobile numbers) match those used on cbets.casino, otherwise the block may not work correctly.

GAMSTOP is free to use and operated independently from cbets.casino. Registering with GAMSTOP, together with using operator-specific tools and seeking professional help, can provide a strong layer of protection if you are at risk of gambling-related harm.

Support Resources

Professional, confidential help is available if you are worried about your own gambling or the gambling of someone close to you. The organisations listed below provide support independently of cbets.casino and the C Bet product.

Local support for players in Great Britain

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge from within the UK, 24 hours a day, 7 days a week. Advisers offer confidential emotional support, information, and practical advice in English.
• GamCare Online Services: Visit gamcare.org.uk for live chat, email support, self-help tools, and forums for people affected by gambling.
• NHS support: Your GP can refer you to NHS specialist gambling treatment services in England, Scotland, and Wales. Information is available at nhs.uk.

International support organisations

These organisations are independent of cbets.casino and the C Bet product. They will not share your information with us without your consent, except in very rare circumstances (for example, where there is a serious and immediate risk of harm).

Self-exclusion schemes and blocking tools

• UK - GAMSTOP: As noted above, GAMSTOP allows residents of Great Britain to exclude themselves from online gambling with participating UK-licensed operators, including cbets.casino. Registration is at gamstop.co.uk.
• Spain - RGIAJ: Spain operates the "Registro General de Interdicciones de Acceso al Juego" (RGIAJ), a national register for people who wish to block themselves from licensed gambling. cbets.casino does not accept players from Spain, but this may be relevant for family or friends living there.
• Device blocking software: You can install specialist software that restricts access to gambling websites and apps on your devices. Examples include Gamban and BetBlocker. These tools are independent from cbets.casino and may charge fees or operate as charitable services.

Combining self-exclusion with blocking software and external support significantly increases protection if you are struggling to control your gambling.

Support for affected others

If you are affected by someone else's gambling, several services provide dedicated help for family members and friends, including group meetings, online forums, and one-to-one counselling. See the next section for more guidance and links to family-specific resources.

Help for Family

Gambling-related harm often affects partners, children, parents, and friends. If you are worried about someone who uses cbets.casino or other gambling services, it is important to protect your own wellbeing while encouraging them to seek help.

Talking to someone about their gambling

• Choose a calm moment: Try to start the conversation when neither of you is angry, under the influence of alcohol, or actively gambling.
• Use "I" statements: Focus on how their gambling behaviour makes you feel and what you have observed ("I am worried because...") rather than accusations ("You are irresponsible...").
• Stay specific and factual: Mention concrete examples, such as missed payments or cancelled plans, rather than general criticism.
• Avoid covering losses: Paying off gambling debts without addressing the underlying problem can sometimes prolong harmful behaviour.

Encouraging professional help

• Suggest confidential services: Encourage them to contact GamCare (0808 8020 133 or gamcare.org.uk), Gambling Therapy (gamblingtherapy.org), or their GP to discuss treatment options.
• Offer practical support: You might help them set deposit limits, register with GAMSTOP, or install blocking software, but only if this is safe for you.
• Respect their pace: Change can be slow. Even if they are not ready to seek help immediately, planting the idea and keeping communication open is valuable.

Family and friends support resources

• GamCare - Family & Friends: Information, self-help tools, and online groups for those affected by someone else's gambling at gamcare.org.uk.
• Gambling Therapy - Friends & Family: Online forums and support for relatives and partners worldwide at gamblingtherapy.org.
• GamAnon (Gamblers Anonymous family groups): Support meetings for relatives of problem gamblers. See gamanon.org.uk for UK information.

If you ever feel at risk of harm or abuse, please seek immediate help from emergency services or domestic abuse support organisations. Your safety comes first.

Operator's Commitment

For players located in Great Britain, remote gambling services on cbets.casino that form part of the C Bet offering are provided by Nexus Gaming Solutions Ltd. under a UK Gambling Commission licence (remote casino and remote betting, account number 56789). This licence requires robust safer gambling controls, participation in the GAMSTOP scheme, use of an approved Alternative Dispute Resolution service (IBAS), and clear information about player fund protection, which is currently categorised as "medium".

Monitoring and risk checks

• Behavioural monitoring: We use automated systems and manual reviews to monitor patterns such as rapidly increasing deposits, long or frequent playing sessions, repeated declined payments, or unusual betting behaviour that may suggest a risk of harm.
• Reality checks and reminders: We may display messages on cbets.casino reminding you how long you have been playing, how much you have spent, and where you can set or adjust limits.
• Affordability and source-of-funds checks: In some cases, we are required to ask for information or documentation to assess whether your gambling is affordable and lawful. This is part of our anti-money laundering and safer gambling duties.

When we may contact you

Our safer gambling team may proactively contact you (usually by email, SMS, or in-account messaging) if our monitoring suggests that your use of the C Bet product on cbets.casino may be risky. Examples include:

• Significant or sudden increases in deposits or stakes.
• Extended sessions without breaks, especially late at night.
• Repeated attempts to deposit after previous transactions have been declined.
• Messages or behaviour indicating distress, frustration, or loss of control.

Contact may include information about safer gambling tools, suggestions to set or lower limits, offers of a short Time-Out or self-exclusion, or in some cases temporary restrictions on your account while we carry out checks. Our aim is always to reduce harm, not to judge or penalise you unfairly. However, we may be required to refuse service or close accounts where continued gambling would be unsafe or would breach regulatory requirements.

For dispute resolution relating to gambling transactions with cbets.casino, UK-resident customers may be able to refer unresolved complaints to IBAS (Independent Betting Adjudication Service) as the Alternative Dispute Resolution provider, after completing our internal complaints process. Details are available in the general terms and on the complaints page of the site.

Updates

Responsible gambling regulation and industry best practice in Great Britain continue to evolve. Nexus Gaming Solutions Ltd. may update the responsible gaming tools, policies, and information relating to the C Bet product on cbets.casino to reflect legal changes, new guidance from the UK Gambling Commission, or improvements to our own procedures.

• How you will be informed: Significant changes will normally be communicated by email, in-account messages, or notices on cbets.casino (for example, banners or pop-ups). The text on this page may also be updated.
• Your responsibility: We encourage you to review this page regularly so that you remain informed about the tools and protections available to you.

Last updated: 06 November 2025

Contact & Feedback

If you have questions about responsible gaming, want help using account tools, or wish to share feedback on how cbets.casino and the C Bet product could improve player protection, our team is available to assist you.

How to contact us about responsible gaming

• In-account messaging and live chat: When logged in, you can use the secure messaging or live chat options on cbets.casino to contact customer support and request that your query be directed to the Responsible Gambling Team.
• Website contact details: The most up-to-date email address and (where available) telephone number dedicated to responsible gambling or customer support are published on the "Contact Us" or equivalent page on cbets.casino. Because these details may change over time, you should always rely on the contact information shown there.
• Mailing address: Nexus Gaming Solutions Ltd., 123, Merchant Street, Valletta, VLT 1171, Malta (registered office and correspondence address for the operating company, not a walk-in customer service location).

Feedback and self-control requests

Within your account or via the contact page, you will usually find an online form or support request option. You can use this to:

• Request information or assistance with setting or changing limits, Time-Out, or self-exclusion.
• Ask for your account to be reviewed for potential signs of harm.
• Give feedback on the clarity and usefulness of this responsible gaming information.

Please clearly state if your message relates to responsible gambling so that it can be prioritised and directed to the appropriate specialists. If you are in immediate distress or feel at risk, we strongly recommend contacting the National Gambling Helpline (0808 8020 133 in the UK) or emergency services, as they are better placed to offer urgent assistance.